Frequently Asked Questions
Q: What is the minimum amount of lumber I can purchase from the Ipe Decking Company?
A: The minimum purchase from Ipe Decking Company is one shipping container worth of deck boards. We have different minimums for products that aren't made from wood, like our deck fasteners, deck oil and even some smaller wood products like our wood plugs. If you have questions, please ask.
Q: I'm a homeowner trying to get the best price on decking material, why won't you sell to me?
A: It's like soda, we don't want to break apart our cases of soda to sell you one can because at our wholesale store, we can't sell the other "23 cans of soda" leftover from your purchase of one. Make sense? Please try the Deck Boards Directory to locate a retail supplier or Deck builder with purchasing power.
Q: What is your return policy?
A: It varies by order type and customer. Please be assured there's NO way we want you to pay for inferior wood or something you didn't order. We will make every effort to get you what you need when you need it, we know your business depends on it.
Q:How fast can I get decking material delivered?
A: We have a massive amount of decking on hand ready to ship within days, especially if the decking material in question is Ipe Decking. Some orders may have to be cut to order and this will obviously take longer. In very rare circumstances we may have to dry the lumber (ipe is air dried, most others are kiln dried).
Q: How can I reach you if I have more questions?
A: Please call us at the number below during business hours or use our contact page to contact us.